Keep work moving
Arkon Vault support
Start with the route that matches the part of your continuity workflow that needs attention.
Published by Zachary Hammons, an independent developer. Support: support@arkoncybersecurity.com
Private in-app Help center
Sign in to the dashboard and choose Help center from the command menu. You can create a ticket, follow its status, read Support replies, and continue the conversation without sending account details through chat or screenshots.
Support tickets should never contain passwords, personal access tokens, cookies, API keys, payment-card details, or screenshots that reveal them. Open the dashboard
Response target
We aim to acknowledge new requests within three business days and provide an update at least every ten business days while actively investigating. Urgent security, cross-tenant, account-access, active-charge, and widespread service issues are triaged first.
This is a sustainable solo-publisher target, not a 24/7 service-level agreement or a guaranteed resolution time. Weekends and public holidays are outside the target. Each ticket shows its current response target in the private Help center.
Help test AI-to-AI continuity
Arkon Vault is inviting a small founding group to complete one 30–45 minute workflow across two AI tools, then report where the handoff felt unclear or incomplete. You do not need to share project contents.
Never include passwords, access tokens, session cookies, client data, or private project content in the application.
Account and AI connections
Open the signed-in dashboard, choose Account, and review connection status before creating or revoking a credential. Use Account → Connections & security to change a known password, or Forgot password? on sign-in for a one-time email link. Each AI connection is independent and remains active after a password change.
Arkon Sync for Windows
Use Sync health in the dashboard to confirm the PC, installed version, last check-in, and latest push. Current installs update silently from the verified stable manifest.
Billing and cancellation
Sign in, verify the account email under Account → Connections & security, then open the Stripe Customer Portal to view invoices, update payment details, or stop renewal. Verification prevents a different account from claiming portal access with a copied purchase email.
Privacy, export, and deletion
Sign in, open Account → Your data, and download your tenant-scoped JSON export or submit/cancel a deletion request. A request starts identity, retention, and team-ownership review; it does not delete data immediately. Never send a password, PAT, cookie, or recovery secret.
Security report or diagnostic request
For a suspected vulnerability, email support@arkoncybersecurity.com with the affected URL/version, impact, safe reproduction steps using your own test tenant, and timestamps. Do not test against another customer or send live customer content.
A useful redacted diagnostic includes the PC name, Windows/browser version, Arkon Sync version, approximate failure time and time zone, visible error text, and the action attempted. Never include a PAT, password, cookie, Stripe secret, webhook URL, private key, billing claim, or screenshot that shows one.
Email support · Security reporting policy · Check service health