Cancel anytime
You may stop renewal at any time through the Stripe Customer Portal available from your signed-in Account or by emailing support@arkoncybersecurity.com. Cancellation normally takes effect at the end of the already-paid billing period, and service remains available through that date unless access is limited for security or misuse.
First-purchase refund
Your first Solo or Team purchase is eligible for a refund when requested within 14 calendar days of purchase, unless the request is abusive or applicable law provides broader rights. This launch policy applies equally to monthly and annual first purchases.
Renewals and partial periods
Renewals and partially used billing periods are normally non-refundable. We will review duplicate or erroneous charges, a verified material service failure that prevented meaningful use, and situations where applicable law requires a refund. Ops or custom-plan refund terms are governed by the signed order.
How refunds work
Approved refunds return to the original payment method. Stripe and the customer’s financial institution control the time required for funds to appear. We aim to acknowledge support requests within three business days.
Cancellation is not deletion
Cancelling billing does not authorize immediate deletion of your content. Download an export and submit a separate verified deletion request under the Deletion Policy if you want account data removed.
Contact
Include the account email, purchase date, plan, and reason for the request. Never email a password, PAT, cookie, card number, Stripe secret, or billing claim token.